Customer Service Officer

Position: Customer Service Officer
Length of Assignment: 3 months with a possible view to go extend.
Days & Hours: Monday to Friday – 8AM to 4PM or 9AM to 5PM
Pay rate: $34.59/hr + super 
Location: Malaga, WA 
Reporting to: Team Supervisor

Benefits: 

• Culture and Work Environment: Our client prides themselves for having a strong supportive and collaborative work environment, where colleagues can collaborate together and always encourage each other for continuous growth
• Training and Development: Training and support is always provided for all employees, ensuring they are able to succeed in their position.
• Successful Company: Our client is Australia’s leading total waste management solutions provider – you will be representing a successful business.

Job Brief/Overview:

Duties:
As a Customer Service Officer, you’ll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:

• Answering and directing incoming phone calls
• Handling complaints regarding services and providing effective solutions to ensure customer satisfaction.
• Rebooking missed services promptly
• Monitoring and responding to emails in shared mailboxes in a timely manner.
• Booking scheduled services accurately and efficiently.
• Resolving disputes
• Updating the system with new information 

Ideal Candidate:

Our ideal candidate is someone who embodies the spirit of excellent customer service. 

You should possess the following qualities:

• Previous call center experience or high volume call environment
• Proficiency with Office 365 suite (Word, Excel, Outlook)
• Familiarity with CRM systems, especially Salesforce
• Customer-focused with a passion for exceeding expectations.
• A strong work ethic and a commitment to punctuality.
• Self-motivated with the ability to take initiative.
• Capable of working both autonomously and collaboratively as part of a team.
• Meticulous attention to detail to ensure accuracy in all tasks.

If you’re ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don’t hesitate to apply for this role! Join our client in providing exceptional service and shaping unforgettable customer experiences. 

Apply NOW! We can’t wait to hear from you!

For any confidential discussions, please reach out to Layla on layla.homsi@sandyou.com.au