Field Customer Service Representative

Perth, Tasmania, Australia

Permanent

We’re seeking a driven and passionate individual to join our client’s team as a Field Customer Service Representative. Gain valuable experience, develop your skills, and grow. This is your chance to shine!
 
Salary: $77,000 + super 
Work Type: Full-time
Start Date: ASAP
 
Responsibilities: 

  • Increase customer base and turnover by approaching potential customers.
  • Reactivate expired PMP agreements and promote new service maintenance schedules on a monthly basis.
  • Investigate and resolve general customer issues, offering services and solutions for site-related problems, ensuring high-quality customer support.
  • Prepare and follow up on equipment repair quotations to secure approval and ensure smooth repair processes.
  • Assist in the preparation and redeployment of Hire Department machinery, ensuring efficient repair negotiations and internal process improvements.
  • Provide in-field support for customer issues and ensure all customer needs are met.
  • Inspect equipment and work sites to assess and establish customer needs.
  • Follow up on quotations to ensure acceptance and success.
  • Update CRM register and liaise with other departments regarding Hire Department equipment and customer requirements.

Key Qualifications & Experience:

  • Proven customer service experience with a strong sales background or similar customer-facing role.
  • Current “C” class driver’s license.
  • Excellent communication skills and the ability to liaise with people at all levels.
  • Knowledge and understanding of materials handling equipment.
  • Appropriate equipment operation licensing and certification.
  • Current “C” class driver’s license.
  • Proven success in meeting targets and achieving goals.
  • Ability to work independently and be ‘hands-on’ when required.
  • Excellent time management skills, with the ability to maximize customer contact within the available time frame.

Benefits

  • Enjoy a 9-day fortnight or a Monthly Day Off
  • Receive 5 weeks of Annual Leave after you hit the 12-month mark.
  • Access confidential support and resources.
  • Monthly BBQs.
  • Yearly Salary Reviews.
  • Referral Scheme.

Ready to join a team that values your expertise? Apply directly!
Questions? Contact Laura O’Donovan: laura.odonovan@sandyou.com.au

Apply Now