In this complex, competitive, data-driven world everything is moving faster and faster. As a result, the relevance of current qualifications and knowledge (i.e. hard skills) is decreasing at higher rates, needing updating regularly.

You can have the most developed hard skills in the world but if you can’t communicate with people, create fit-for-purpose solutions and build trust with others, at the level that the role requires, then those hard skills are less useful and less relevant.

Soft skills remain the bastion of human intelligence, creativity, problem-solving and innovation. It’s no wonder soft skills are now being regarded as more important than hard skills.

We’re seeing a shift towards soft skills, but you don’t have to be born with a high emotional intelligence or natural proficiencies.
Soft Skills are the skills you apply when figuring out how to solve problems. Soft skills can be taught and can be improved upon with practice. The more complex the problem you are solving the more advanced your soft skill capabilities need to be.

The five soft skill capabilities in each domain are defined by how they are applied as part of the problem-solving process and each skill can be measured in terms of complexity. You can read more about complexity’s role in soft skills in here.