Claims Administrator – Insurance Builder

Claims Administrator
Location: Sydney
Salary: $70,000 + Super

Full Time | Monday-Friday | Office Based
We’re partnering with a growing insurance building and repairs business that is looking to add multiple Claims Administrators to its Sydney team.
This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on dealing with people, and wants to build a long-term career within a supportive business that genuinely invests in its staff.

Working alongside project managers, estimators, trades and customers, you’ll play a key role in managing insurance claims from first contact through to completion, ensuring a positive experience for clients during what can often be a stressful time.

What you’ll be doing:

• Acting as the first point of contact for customers lodging insurance claims
• Managing high volumes of inbound and outbound phone calls
• Coordinating trades, estimators and project teams
• Scheduling inspections, make-safe works and repair activities
• Managing claim documentation and updating internal systems
• Liaising with insurers, customers and contractors to ensure smooth delivery
• Following up outstanding actions and maintaining service level agreements
• Escalating and resolving issues while providing exceptional customer service
• Ensuring all claims are managed accurately and within required timeframes

What we’re looking for:

• Previous experience in administration, customer service, call centre, claims, scheduling or coordination roles
• Strong communication and relationship-building skills
• Ability to remain calm and professional when dealing with challenging situations
• Highly organised with strong attention to detail
• Strong computer skills and ability to navigate multiple systems simultaneously
• A proactive, resilient and positive attitude
• Experience within insurance, construction, property, repairs or trades environments will be highly regarded

Why join?

• Genuine career progression opportunities
• Supportive leadership team and positive office culture
• Growing business with strong long-term pipeline of work
• Training and development provided
• Join a business that promotes from within
• Work closely with experienced mentors and industry professionals
• Secure, stable role within an essential industry
• Parking provided

This role would suit someone who enjoys helping people, can think on their feet, and is looking for a business where they can build a long-term career rather than just find another job.

What You Need to Do Now:
If you believe your skills and experience align with the requirements of this position, please submit your application or contact Ben (0402 229 247) directly for a confidential discussion.

Should your background be relevant but this role not entirely suitable, we still welcome the opportunity to connect and explore other potential opportunities.
Please note: only shortlisted candidates will be contacted