Customer Care Representative

Do you want to keep yourself busy over the holiday period? We’ve got a little present for you! 

• Position: Customer Care Representative
• Location: Marsden Park, NSW – Parking Onsite.
• Casual Hourly Rate: $41.11 per hour + super
• Duration: 3 months 
• Shifts: Monday to Friday – candidate will need to work over the Christmas period – excluding public holidays. This is a MUST! 
• ASAP Start. 

Our client is seeking a key player in their Customer Service team for 3 months. As a Customer Care Rep you will be responsible for the delivery of Customer Service to both internal & external clients – mainly for builders and dealers calling through to place orders. 

Client: 

Our client is an Australian company who provides, sells and services Australia’s best air conditioners.

About the Role

We are seeking a motivated and detail-oriented Customer Care Rep to join our clients team. If you have at least 2+ years of experience in managing high volume calls and interacting with customers via email, and possess resilience and problem solving skills, we want to hear from you!

Key Responsibilities:

Customer Support:

• Respond promptly to customers (internal and external) via telephone and email
• Process payments and purchase orders
• Prepare daily reports
• Provide information and documentation to customers when required
• Forward new business leads to the relevant Sales Account Executive for follow up
• Provide relevant information to other teams to ensure customer deliveries are met on time
• Log and monitor any authorised Goods Returns requests
• Issue relevant documentation to customers as required

System Entry and Update 

• Ensure that all orders are accurately entered into the system per customer requirements and company policy
• Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
• Review production schedule report to confirm delivery dates for all orders
• Other general admin and Office support duties 

What are we looking for? 

• Minimum of 2+ years’ experience in call center/high volume call environment + administrative roles – MUST
• Experience in a similar industry is DESIRED
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Strong attention to detail and problem-solving abilities
• Ability to resolve conflicts and work under pressure
• Resilience and ability to deal with problems as they come
• Strong customer focus and ability to maintain excellent customer relationships
• Be able to work with minimal supervision and use your initiative when required

If this role sounds like you… apply NOW! We are needing someone to start ASAP.

For any confidential discussions and questions regarding this role, please connect with Layla on Layla.homsi@sandyou.com.au