Customer Service Assistant

Brisbane - City/Inner, Queensland, Australia

Casual / Temporary / Contract

Administration & Secretarial

Administrator

Position: Customer Service Assistant
Length of Assignment: 3 months (13 weeks) with a possible view to go permanent 
Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on rotation approximately 1 in 5 but not for the first few weeks
Pay rate: $33.34/hr + super 
Location: Northgate, Brisbane QLD
Reporting to: Team Supervisor

Job Brief/Overview:

Duties:
As a Customer Service Assistant, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:

  • Answering and directing incoming phone calls with a friendly demeanor.
  • Handling complaints regarding services and providing effective solutions to ensure customer satisfaction.
  • Rebooking missed services promptly to maintain seamless operations.
  • Monitoring and responding to emails in shared mailboxes in a timely manner.
  • Booking scheduled services accurately and efficiently.
  • Resolving disputes
  • Updating services with new information to keep our records current.

Essential Skills:

  • Proficiency with Office 365 suite (Word, Excel, Outlook).

Desirable Skills:

  • Previous call center experience.
  • Familiarity with Salesforce.

Ideal Candidate:
Our ideal candidate is someone who embodies the spirit of excellent customer service. You should possess the following qualities:

  • Customer-focused with a passion for exceeding expectations.
  • Patient and resilient in the face of challenges.
  • A strong work ethic and a commitment to punctuality.
  • Safety-conscious and proactive in maintaining a secure environment.
  • Self-motivated with the ability to take initiative.
  • Capable of working both autonomously and collaboratively as part of a team.
  • Meticulous attention to detail to ensure accuracy in all tasks.

If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role! Join our client in providing exceptional service and shaping unforgettable customer experiences. 

Apply NOW! We can't wait to hear from you!

For any confidential discussions or additional information regarding this role, please reach out to Layla on layla.homsi@sandyou.com.au