Customer Service Officer

Perth - City/Inner, Western Australia, Australia

Casual / Temporary / Contract

Customer Service & Call Centre

Call Centre - Inbound

Position: 2x Customer Service Officers – INBOUND
Length of Assignment: 3 months (13 weeks) 
Pay rate: $34.59/hr + super 
Location: Malaga, WA
Days and Hours: Full time hours – Monday to Friday. 8AM to 4PM OR 9AM to 5PM. Need to be available on 23rd September (public holiday) 

Start date:  5th August 2024

Job Brief/Overview:

Our client is seeking 2x Customer Service Officers to assist with a new project in August 2024. They require experienced and skilled individuals who have 2+ years background in call center, customer service or answering high volume customer enquiries. 

Our client is based in Malaga, WA and the role will be 5 days onsite with no WFH opportunity. We will need individuals to start 5th August for a 13 week temp assignment. The individuals will need to work on the Public Holiday – 23rd September. 

Duties:
As a Customer Service Officer, you’ll be at the forefront of all customer interactions (inbound calls), ensuring each interaction is handled with care and efficiency. 

Your responsibilities will include:

  • Answering and directing incoming residential phone calls with a friendly demeanor.
  • Handling any complaints (if any) that may come through 
  • Tracking information in MS Excel. 

Essential Skills:

  • Proficiency with Office 365 suite, especially Excel. 
  • Previous call center and/or customer service experience.

Ideal Candidate:
Our ideal candidate is someone who embodies the spirit of excellent customer service. You should possess the following qualities:

  • Customer-focused with a passion for exceeding expectations.
  • Patient and resilient in the face of challenges.
  • A strong work ethic and a commitment to punctuality.
  • Self-motivated with the ability to take initiative.
  • Meticulous attention to detail to ensure accuracy in all tasks.

Apply NOW! We can’t wait to hear from you!

For any confidential discussions or additional information regarding this role, please reach out to Layla on layla.homsi@sandyou.com.au