Senior Client Services Manager

Take on a rewarding role as a Senior Client Services Manager based in the Tweed Heads/North Coast area, supporting client success across key portfolios. With a strong focus on leadership, compliance, and client satisfaction, this full-time, permanent position offers a competitive salary package ($105k + fully maintained company vehicle). Step into a dynamic environment where your expertise in managing high-performance teams will shine.

Salary: $105,000 package + company car
Location: Tweed Heads, Lismore, 
Key Responsibilities:

• Develop and maintain professional relationships with clients and internal teams & support and manage delivering cleaning services as per contractual obligations.
• Ensure compliance and risk management procedures are followed.
• Oversee site cleaning operations, ensuring KPIs and performance targets are met.
• Mentor and develop team members, focusing on internal growth and succession planning.
• Act as the point of escalation for client concerns and operational challenges.
• Actively contribute to continuous improvement initiatives and the ongoing development of the Business Management System.

About You:

• Proven experience in managing teams and delivering customer service excellence in cleaning or facilities management.
• Current NSW driver’s license, WWC, and Police Check.
• Strong leadership ability and the capacity to develop relationships at all levels.
• Knowledge of service delivery best practices, with a focus on cleaning services.
• Competency in conducting risk assessments and incident investigations.
• Demonstrated ability to meet and exceed KPIs and service targets.
• Solid understanding of HSE requirements and the ability to ensure compliance with legislation.
• Excellent negotiation, communication, and decision-making skills.
• Strong time management and organizational skills, with the ability to multitask in a dynamic environment.

Benefits:

• Competitive salary with fully maintained company vehicle.
• Supportive and inclusive team environment.
• Opportunities for professional development and internal career progression.
• Flexible working arrangements.
• Work with a company that values safety, quality, and continuous improvement.

Ready to elevate your career? Apply directly!

Questions? Reach out to Laura O’Donovan:  laura.odonovan@sandyou.com.au | 0455 949 032.