Service Coordinator

Our client is looking for a sharp, solutions-driven Service Coordinator to be the link between our customers and our field service team. If you thrive in a fast-paced, customer-focused environment and love turning challenges into smooth solutions, this role is for you.

What You’ll Do:

• Be the first point of contact for service and warranty enquiries — responding fast, finding faults, and offering smart solutions.
• Schedule and prioritise jobs for our Field Technicians to keep everything flowing smoothly.
• Process warranty claims and liaise with suppliers for quick resolutions.
• Provide clear product advice and quotes to customers — and follow up to get results.
• Keep accurate records, track job progress, and support internal teams with technical insights.
• Help drive improvements across systems, service quality, and customer experience.

What You’ll Bring:

• Experience in service coordination, scheduling, or customer support.
• Strong fault-finding and problem-solving skills — ideally in a technical or product-based environment.
• Great communication, organisation, and multitasking abilities.
• Tech-savvy: confident with Microsoft Excel, Dynamics, and Office 365 preferred.
• A proactive mindset — you’re someone who sees a better way and makes it happen.

Why Join? 
A global sustainability leader delivering smarter water solutions.  You’ll be part of a supportive, values-driven team where your ideas count — and your work makes a difference.

Salary guide: $80-85k+super

Contact: gabrielle.clarke@sandyou.com.au