Service Planner

WA - Other, WA, Australia

Permanent / Full Time

Administration & Secretarial


Position: Service Planner
Location: Kalgoorlie, WA
Reporting To: Lead Planner 
Salary Range: $80,000 – $85,000 per annum + super 

Are you looking for a new job to start off the New Year of 2024? Bring your service planning experience and apply for this opportunity! 

Our client is looking for an experience Service Planner to join their team in Kalgoorlie in 2024. This is a full time  permanent position with a salary range of $80,000 – $85,000 + super. It is a 38 hour work week, working hours will range from &AM to 6PM. Hybrid working style may come into effect after the six month period. 2-weeks of training will be provided to ensure that you are confident with the position and the responsibilities provided. 

Our client:

Our client is a world-leading capital equipment organisation serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. The group has around 17,300 employees in 50 countries and their objective is to improve the safety and productivity of their customers operations.

Key Responsibilities:

  • Service Coordination: Review and coordinate service requests, create and assign job schedules, and monitor work progress to ensure timely, high-quality, and profitable service delivery.
  • Notification and Planning: Execute due service orders/notifications, communicate with customers, and plan services efficiently for prompt scheduling and processing.
  • Equipment Management: Work closely with customers for Access Equipment (EWP – Scissor lift) requirements, arrange hires, and ensure proper charging as needed.
  • Procurement: Create purchase requisitions for spare parts, EWP’s, and other goods and services essential for planned work completion.
  • Workshop Management: Record and monitor equipment under repair, manage stock, and ensure timely parts withdrawal and delivery for service jobs.
  • Productivity Monitoring: Monitor manhours and productivity against budget to maintain optimal productivity levels and projected profitability.
  • Record Keeping: Ensure accurate recording and submission of all service jobs in the system.
  • Relationship Building: Maintain strong business relationships with customers, ensuring long-term business continuity.

Working Relationships:

  • Lead Planner: Direct reporting line
  • Internal Collaboration: Work closely with the Service Manager, Administrators, Branch Manager, and other internal stakeholders.
  • Sales Support: Collaborate with the Sales team to transition customers smoothly between Sales and Operations.
  • Customer and Vendor Interaction: Build and maintain strong working relationships with branch customers and vendors.

Qualifications and Skills:

  • Minimum of 2 years industry experience in a service related position.
  • Demonstrated experience working with various computer systems and programs including Word, Excel and PowerPoint.
  • Superior Communication skills.
  • Ability to plan work effectively.
  • Superior organisational skills.
  • Ability to work well both independently and in a team
  • Ability to work well under pressure

Apply Now! Ready for an exciting career in service planning? Apply via the link below. Join our client in delivering top-notch service solutions at Kalgoorlie! 

For any additional information or a confidential discussion, please reach out to Layla via email: or phone: 0422147097