Service Warranty Coordinator

Adelaide - City/Inner, South Australia, Australia

Permanent

Customer Service & Call Centre

Customer Service

Role: Service Warranty Coordinator
Location: Royston Park, SA
Salary: $60,000 – $70,000 + super (dependent on experience and skill base)
Employment Type: Permanent, Full-Time
Shift Times: 9:00 AM – 5:00 PM, 5 days onsite

About the Role:
As a Service Warranty Coordinator, you'll be the friendly voice on the other end of the line, providing after-sales maintenance support, handling service requests, and addressing warranty issues for our valued clients. Your main tool? Your exceptional communication skills over the phone.

The Client:

  • Market leaders in Air Conditioning and Solar.
  • Stock world leading brands.
  • Genuine opportunities for career progression and professional development.

Responsibilities Include:

  • Answering customer enquiries promptly and professionally.
  • Up-selling additional service work to enhance customer satisfaction.
  • Ensuring all customer requirements are met with precision and care.
  • Building strong relationships with both external customers and internal stakeholders.
  • Delivering top-notch customer service that exceeds expectations every time.

Requirements:

  • 1-2 years of customer service/administration/call center experience.
  • Proficiency in Microsoft Office Suite.
  • Enthusiasm for learning and adapting in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • A passion for providing exceptional customer experiences.

If you're ready to take the next step in your career and join a team committed to excellence, apply now to become our clients newest Service Warranty Coordinator!

For confidential discussions regarding this position, please reach out to Layla on 0422 147 097 or layla.homsi@sandyou.com.au